Terms of Service

Last updated: August 21, 2026

About These Terms

Welcome to PortSide Gear, an independent specialist retailer for laptop docking stations, hubs, and accessories from trusted brands, operating since 2019 at portsidegear.us. These Terms of Service ("Terms") govern your access to and use of the site, and every order you place through it.

The PortSide Gear storefront is operated by North Sound Harbor Trading LLC, an independent retail operating company formed in Seattle, Washington, focused on curating premium technology accessories for mobile professionals. North Sound Harbor Trading LLC operates this storefront as its exclusive retail channel and is responsible for all commercial activities, customer interactions, and compliance obligations described in these Terms. When these Terms refer to "PortSide Gear," "we," "us," or "our," we mean North Sound Harbor Trading LLC and its operation of the PortSide Gear storefront.

PortSide Gear is an independent, multi-brand specialty retailer. We are not an official store of, endorsed by, or affiliated with Razer, Corsair, Plugable, or STM Goods. The only official storefront for this business is portsidegear.us; similar external domains are not operated by us and are not part of this site.

We are committed to straightforward support before and after your order, transparent shipping, and 30-day returns, as described in these Terms.

Eligibility and Using the Site

By using the site or placing an order, you confirm that you are at least 18 years old (or the age of majority in your state or country of residence) and that the information you provide to us is accurate and current. You agree to use the site only for lawful purposes and in accordance with these Terms.

We may refuse service, cancel orders, or restrict access if we reasonably believe that a user has provided false information, or that an order may be fraudulent, in violation of these Terms, or otherwise harmful to the site or other customers.

Accounts and Order Information

You may be asked to create an account or provide contact and shipping details when placing an order. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Please notify us promptly at support@portsidegear.us if you suspect unauthorized use.

You may request changes to an order before it is dispatched. Once an order has been shipped, it can be handled through the return process described below.

Product Information and Catalog Accuracy

We take care to describe our products accurately. Each product listing is reviewed by our merchandising team before it is published. We verify specifications against the manufacturer's official data sheet, check that photos match the current product revision, and update descriptions if we discover differences between product versions. Customer feedback may trigger a re-review of a listing.

We do everything reasonable to keep the catalog current, but we do not guarantee that every listing is error-free. If a product is materially different from its description, our return and refund terms apply.

Pricing and Why Prices Vary

All prices on the site are in U.S. dollars (USD). Prices naturally vary between brands and models due to manufacturer-set pricing structures, component costs, and global supply fluctuations. We continuously track market prices and adjust our pricing promptly when our costs change.

Because PortSide Gear is a low-overhead, direct-to-consumer operation with efficient sourcing and inventory management, we can offer competitive everyday prices without compromising quality. Promotions are funded directly from our operating margin and are never offset by inflating everyday prices. When we issue a coupon code, it represents a real reduction from the standard price you would pay at any other time.

Promotions and Coupons

From time to time, we offer coupon codes and other promotions. Our current featured offer is code PORT15, which provides 15% off eligible items at checkout. Coupon eligibility follows the rules shown at checkout; only items marked as eligible receive the discount. Promotions have no cash value and, unless stated otherwise at checkout, cannot be applied to previously placed orders.

We may modify, suspend, or end a promotion at any time. The terms that apply to a promotion are the ones presented at checkout when your order is placed.

Placing an Order and Payment

When you place an order, you are offering to buy the products in your cart at the prices shown at checkout. We send an order confirmation once we have accepted your order. We reserve the right to refuse or cancel any order, including orders affected by pricing or availability errors.

We accept payment by credit card and PayPal. By placing an order, you authorize us to charge the total amount shown at checkout, including shipping and any applicable taxes. Our payment processor handles payment details securely, and we do not store full card information on our systems.

Shipping and Delivery

Standard shipping is $8.00. Orders over $45.00 ship free. The exact shipping cost for your order is displayed at checkout before you complete your purchase.

Title and risk of loss pass to you when your order is delivered to the carrier. We provide tracking information when available. If your order arrives damaged or incomplete, contact us at support@portsidegear.us with your order number and photos, and we will resolve the issue promptly.

Returns and Refunds

We accept returns within 30 days of delivery. If you are not satisfied with a purchase, contact us at support@portsidegear.us with your order number and a description of the issue, and we will provide return instructions. The 30-day period from delivery is the only return window we offer.

To be eligible for a standard return, products should be in their original condition and packaging, with all included accessories and documentation. Refunds are issued to the original payment method after we receive and inspect the returned item. Any return shipping obligations will be communicated when you contact us.

Warranty Information

Warranty terms vary by product and manufacturer, and the applicable coverage is provided by the product's manufacturer under its own terms. PortSide Gear shares available support information before purchase where possible, so you know what to expect. Please refer to the product documentation included with your item, or contact us with the product model and we will provide the warranty information we have on file.

Authenticity and Quality Commitment

We guarantee that every product we deliver is genuine and sourced from legitimate supply chains. If a product is proven to be non-original or counterfeit, we take full responsibility and will make it right.

All products originate from vetted distributors and manufacturer-authorized supply channels. We require original packaging, serial numbers, and any accompanying documentation for every unit we accept into inventory. Products without clear provenance are rejected outright. New inventory is inspected upon arrival for signs of tampering, shipping damage, or missing accessories. A random sample from each batch is unpacked and tested with common devices to verify power delivery, data syncing, and video output. Any anomalies lead to the entire batch being quarantined and returned to the distributor.

If you have a quality or authenticity concern

When your order arrives, please check the packaging seal, confirm the product model and serial number on the box match your invoice, and visually inspect for any cosmetic issues. Before using, connect it to your primary device and test all ports. If anything seems off, contact us right away. To help us investigate, please include:

• Your order number or original invoice reference;
• Clear photos of the product, packaging, and any serial numbers;
• A detailed description of the concern (for example, missing logos, poor build quality, or unexpected behavior); and
• Where and when the purchase was made, if different from the order record.

Our quality assurance team acknowledges your claim within 1 business day. We may request additional photos or a video to better diagnose the issue. If the claim appears valid, we provide a prepaid return label and instructions. Upon receiving the product, we inspect it and, if the claim is confirmed, issue a refund or replacement within 5 business days.

If we confirm an authenticity issue, we offer a full refund including original and return shipping costs, or an immediate replacement if you prefer. We also notify the brand and work with them to investigate the source, ensuring that counterfeit products are removed from our network.

North Sound Harbor Trading LLC owns and is committed to resolving every authenticity or quality concern fairly and promptly. Our goal is that you feel confident that the product you received is exactly what was advertised, and that we stand behind our selling standards.

Intellectual Property

The content on this site, including text, graphics, logos, button icons, images, and software, is the property of PortSide Gear / North Sound Harbor Trading LLC or its content suppliers and is protected by applicable intellectual property laws. You may view, download, and print pages from the site for your personal, non-commercial use only. You may not copy, reproduce, distribute, or create derivative works from site content without our prior written permission.

Razer, Corsair, Plugable, and STM Goods are trademarks of their respective owners. We reference these brands only to identify the products we carry. PortSide Gear is an independent retailer and is not an official store of, endorsed by, or affiliated with any of these brands. All other trademarks and brand names appearing on the site are the property of their respective owners.

Acceptable Use

You agree not to misuse the site. This includes, without limitation:

• Using the site for any unlawful purpose or in violation of these Terms;
• Attempting to interfere with the site's security, functionality, or availability;
• Using automated tools, bots, or scrapers to collect data from the site;
• Misrepresenting your identity or providing false information; and
• Infringing the intellectual property or other rights of any third party.

We may suspend or terminate access for conduct that we reasonably determine violates these Terms.

Service Availability and Disclaimers

We work to keep the site available and accurate, but we do not guarantee that the site will be uninterrupted, error-free, or free of viruses or other harmful components. Product availability, descriptions, and prices are subject to change without notice.

To the fullest extent permitted by law, the site and its content are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including implied warranties of merchantability and fitness for a particular purpose. Nothing in these Terms affects the authenticity guarantee, return, refund, or warranty commitments we make elsewhere in these Terms.

Limitation of Liability

To the fullest extent permitted by law, PortSide Gear and North Sound Harbor Trading LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any lost profits or data, arising out of or related to your use of the site or products purchased through it. Our total aggregate liability for any claim related to an order is limited to the amount you paid for that order.

Because some jurisdictions do not allow certain limitations of liability, this provision may not apply to you in whole or in part.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-law principles. Any dispute arising out of or related to these Terms, the site, or an order you place will be subject to the exclusive jurisdiction of the state and federal courts located in King County, Washington.

Before initiating formal proceedings, we encourage you to contact us at support@portsidegear.us. If a matter relates to legal or compliance concerns, you may also contact legal@portsidegear.us, and we will work to resolve it informally.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, our policies, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the site or placement of an order after the revised Terms are posted constitutes acceptance of the updated Terms. Please check this page periodically.

Contact Information

Customer support is available by email at support@portsidegear.us. Our shared service window is Monday through Friday, 9:00 AM – 6:00 PM Pacific Time. Inquiries sent during the service window receive a first response within 4 business hours. Inquiries sent outside these hours are captured by our ticketing system and receive a response on the next business day, with priority given to urgent shipping or order issues.

The support team handles general questions about orders, payment, and coupons, order modifications before dispatch, and initial triage of all incoming requests. If your inquiry requires specialized expertise, we route it to the appropriate department within 1 business day.

For privacy, legal, or compliance matters, contact legal@portsidegear.us. Legal and privacy inquiries receive an acknowledgment within 1 business day (8 business hours) during the service window. We then investigate internal records and respond in writing, usually by email, with the requested information or an explanation of any limitations. If a request requires formal legal counsel, we escalate externally and inform you within 2 business days.

Our mailing address is:

2815 Alaskan Way, Suite 300, Seattle, WA 98121, United States
Phone: +1 (206) 555-0148