Contact

Contact PortSide Gear

We're here to help with everything from pre-purchase compatibility questions to shipping, returns, and warranty concerns. PortSide Gear is an independent specialist retailer for laptop docking stations, hubs, and accessories from trusted brands like Razer, Corsair, Plugable, and STM Goods. We're operated by North Sound Harbor Trading LLC in Seattle, Washington.

Store information

PortSide Gear
c/o North Sound Harbor Trading LLC
2815 Alaskan Way, Suite 300
Seattle, WA 98121
United States

Phone: +1 (206) 555-0148
Email: support@portsidegear.us

Founded in 2019, we focus on a curated selection of docking solutions and accessories. Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM Pacific Time. Inquiries sent outside business hours are captured by our ticketing system and will receive a response on the next business day.

How to get help

For the fastest response, please include your order number (if applicable), your full name, email address, and a brief description of the issue. This helps us route your request to the right specialist.

Specialist departments

We've organized our support into five departments so your question reaches the person who can solve it most efficiently. Each department has its own direct email address and response-time target.

Pre-Sales Support

Email: presales@portsidegear.us
First response: Within 2 business hours during the service window.

Our pre-sales team helps you choose the right docking station, hub, or accessory. They can compare products, clarify specifications, and advise on compatibility with your laptop or desktop setup.

When to contact:

• Product compatibility questions
• Comparing docking stations or hubs
• Technical specifications and feature clarification
• Bulk or business purchase inquiries

Please include:

• Your computer make, model, and operating system
• How you plan to use the device (e.g., multiple monitors, charging, data transfer)
• The types of ports you need (e.g., HDMI, DisplayPort, USB-C, SD card)
• Any budget constraints or preferences

How we handle your inquiry:

• We analyze your requirements and existing hardware setup.
• We shortlist products from our catalog that fit your needs.
• We explain pros and cons and make a recommendation.
• For complex setups, we consult with our product team before finalizing advice.

If your question requires specialized product expertise, we escalate to the product team within 1 business day.

After-Sales Support

Email: aftersales@portsidegear.us
First response: Within 4 business hours during the service window.

This team handles anything that happens after you place an order: order status, delivery updates, product setup, returns, and initial warranty inquiries.

When to contact:

• Order status and delivery updates
• Product setup and troubleshooting
• Returns and exchanges (subject to our standard 30-day return policy)
• Initial support for warranty claims

Please include:

• Order number
• Product model and serial number
• A detailed description of the issue
• Any relevant photos, videos, or error messages

How we handle your inquiry:

• We locate the order and verify product details.
• We provide step-by-step troubleshooting guidance.
• If a return is needed, we review eligibility and issue a prepaid label when applicable.
• For warranty issues, we collect the necessary information and coordinate with the manufacturer's support process.

Warranty or quality issues are escalated to the Quality Assurance department within 1 business day.

Quality Assurance

Email: quality@portsidegear.us
First response: Within 1 business day (8 business hours) during the service window.

If you believe a product is defective, malfunctioning, or not performing as expected, our quality assurance team investigates and coordinates with manufacturers for warranty replacements or repairs.

When to contact:

• Reported defects or malfunctions
• Product feedback that might indicate a recurring issue
• Warranty claims and replacements

Please include:

• Order number and original purchase invoice
• Product model and serial number
• A detailed timeline of the issue and any troubleshooting already attempted
• Photos or videos showing the problem
• Any error codes or system logs

How we handle your inquiry:

• We document the issue in our internal quality database.
• We may request additional diagnostics or a video call for remote inspection.
• We verify whether the issue falls under the manufacturer's warranty and initiate the appropriate claim.
• We track resolution progress and communicate status updates.

If the issue requires manufacturer or brand support, we escalate and keep you informed, usually with an update within 2 business days.

Legal & Privacy

Email: legal@portsidegear.us
First response: Within 1 business day (8 business hours) during the service window.

This department handles privacy policy questions, data access or deletion requests, terms of service clarifications, and other legal or compliance inquiries.

When to contact:

• Questions about our privacy policy
• Requests to access, correct, or delete your personal data
• Clarifications about terms and conditions of sale
• Legal notices or compliance-related inquiries

Please include:

• Your full name and preferred contact email
• A clear description of your privacy or legal concern
• Any related reference numbers (e.g., support ticket, order number)

How we handle your inquiry:

• We acknowledge receipt and confirm the scope of the request.
• We investigate internal records and assess the request against applicable regulations.
• We respond in writing, usually via email, with the requested information or an explanation of any limitations.
• We retain a private log of all legal and privacy requests for compliance and audit purposes.

If formal legal counsel is needed, we escalate externally and inform you within 2 business days.

Shipping Support

Email: shipping@portsidegear.us
First response: Within 2 business hours during the service window.

For questions about delivery methods, carriers, delayed or lost packages, or address corrections, this team coordinates with carriers and ensures your order gets to you.

When to contact:

• Questions about shipping methods and carriers
• Delayed, lost, or damaged packages
• Address corrections after an order has been placed
• Tracking number assistance or carrier claim support

Please include:

• Order number
• Carrier name and tracking number (if available)
• A description of the issue (e.g., package not delivered, damaged on arrival)
• If address correction is needed, the correct shipping address

How we handle your inquiry:

• We verify the order and locate the shipment status in our system.
• For damaged packages, we request photos and open a claim with the carrier.
• For lost packages, we initiate a trace with the carrier or arrange a reshipment according to policy.
• We keep you informed of the carrier's response and expected resolution timeframe.

Carrier support escalations happen within 1 business day if a formal investigation is needed.

About our service

PortSide Gear is operated by North Sound Harbor Trading LLC, an independent retail company based in Seattle. Since 2019, we've focused on providing a trusted, specialist experience for laptop docking stations, hubs, and accessories. We're not an official store for any brand we carry, but we work directly with trusted manufacturers and distributors to offer you authentic products and reliable after-sales support.

All customer service is handled in-house by our Seattle team. We're committed to transparent shipping, simple 30-day returns, and straightforward support before and after your order.