Privacy Policy

Privacy Policy

Last updated: August 21, 2026

1. Introduction

PortSide Gear (portsidegear.us) is an independent specialist retailer of laptop docking stations, hubs, and accessories from trusted brands including Razer, Corsair, Plugable, and STM Goods. The storefront is operated by North Sound Harbor Trading LLC, an independent retail operating company formed in Seattle, Washington. North Sound Harbor Trading LLC operates PortSide Gear as its exclusive retail channel and is responsible for all commercial activities on the site — including order transactions, payment processing, customer support, supplier relationships, and compliance obligations. Throughout this policy, “we,” “us,” and “our” refer to North Sound Harbor Trading LLC acting through the PortSide Gear storefront.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. PortSide Gear is not an official store for Razer, Corsair, Plugable, STM Goods, or any other brand; we are an independent multi-brand retailer.

2. Information We Collect

Information You Provide

When you place an order, request support, or contact us, you provide information directly:

• Order details: your full name, billing address, shipping address, email address, phone number, selected products, and payment method.
• Payment information: credit card details or PayPal credentials needed to complete your purchase. We accept credit cards and PayPal.
• Promotional codes: records of discount codes you apply at checkout, such as PORT15.
• Support and privacy communications: your name, contact details, order number (if applicable), and the contents of messages you send to support@portsidegear.us or legal@portsidegear.us.
• Return and warranty details: information you provide when requesting a return within our 30-day return window or when asking about manufacturer warranty coverage.

Information We Collect Automatically

When you browse portsidegear.us, we and our service providers automatically collect certain information, including:

• Device and browser data: IP address, browser type and version, operating system, device type, and language preference.
• Usage data: pages viewed, products viewed or added to cart, links clicked, time on site, referring URLs, and checkout behavior.

This information helps us keep the site secure, understand how shoppers use the store, and improve the shopping experience.

Transaction and Support Records

We maintain records of the orders you place, including items purchased, amounts paid in U.S. dollars, shipping method selected (free shipping on orders over $45.00, or standard shipping at $8.00), and delivery status. We also log every customer support and privacy inquiry with a unique ticket ID, along with the resolution, so we can track, escalate, and follow up on requests consistently.

3. How We Use Your Information

We use personal information for the following purposes:

• Fulfilling orders: processing purchases, collecting payment, arranging shipment and delivery, and sending order confirmations and status updates.
• Handling returns and after-sales service: processing returns within the 30-day return window and assisting with warranty questions. Where possible, we share available manufacturer warranty information before purchase.
• Providing customer support: verifying orders, answering questions about orders, payments, and coupons, and resolving issues in line with our support procedures.
• Responding to privacy and legal requests: handling data access, correction, and deletion requests, clarifying terms of sale, and addressing legal notices.
• Improving the store: analyzing browsing and purchase patterns to improve product selection, site layout, and performance.
• Security and fraud prevention: detecting fraudulent transactions, unauthorized access, and other harmful activity.
• Legal compliance: meeting applicable legal, accounting, and regulatory obligations.

4. How We Share Your Information

We do not sell your personal information. We share information only as necessary to operate the store and serve you, including with:

• Service providers: third-party companies that support our operations, including website hosting, order management, email delivery, customer support ticketing, and analytics. These providers receive only the information needed to perform their services and are not authorized to use it for their own purposes.
• Payment processors: When you pay by credit card or PayPal, your payment details are transmitted to the applicable payment processor to complete the transaction. We do not store full credit card numbers.
• Shipping carriers: We provide your name, shipping address, and order details to carriers to deliver your order.
• Product manufacturers: Warranty terms vary by product and manufacturer. If you request warranty support, we may share relevant order and product information with the applicable manufacturer (for example, Razer, Corsair, Plugable, or STM Goods).
• Legal and safety disclosures: We may disclose information when required by law, regulation, or legal process, or when necessary to protect our rights, your safety, or the safety of others.

5. Cookies and Similar Technologies

We use cookies and similar technologies (such as local storage and pixel tags) to run the store and improve your experience:

• Essential cookies: required for core site functionality, including maintaining your shopping cart, remembering checkout progress, and keeping the site secure.
• Preference cookies: remember your choices, such as language (English) and currency (USD).
• Analytics cookies: help us understand how visitors navigate the site so we can improve product discovery and overall performance.

You can control or disable cookies through your browser settings. Please note that blocking essential cookies may prevent the site or checkout from working properly.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include encryption of data transmitted between your browser and our site, restricted access to internal systems, and secure storage of customer, transaction, and support records. While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, and legal or accounting requirements. Transaction records are kept for the period required by applicable commercial and tax law, and support and privacy request logs are retained for compliance and audit purposes. When information is no longer needed, we delete or anonymize it.

8. Your Choices

• Order and support communications: We send transactional messages such as order confirmations, shipping updates, and responses to your support requests. These messages are necessary to serve you.
• Promotional communications: If we send promotional emails, you may opt out at any time by following the unsubscribe instructions included in each message or by contacting us.
• Cookie controls: You can adjust your browser settings to block or delete cookies as described in Section 5.
• Access, correction, and deletion: You may request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request deletion, subject to applicable legal limits.

9. Privacy Requests and Your Rights

Depending on where you live, applicable privacy laws may give you rights concerning your personal information, including the right to know what we collect, the right to request access, correction, or deletion, and the right to ask questions about this policy. To exercise any of these rights, contact our legal and privacy team at legal@portsidegear.us. Please include your full name, preferred contact email, a clear description of your request, and any related reference numbers (such as a support ticket or order number).

When we receive a privacy or legal request, we:

• Acknowledge receipt and confirm the scope of the request;
• Investigate our internal records and assess the request against applicable regulations;
• Respond in writing, usually via email, with the requested information or an explanation of any limitations; and
• Retain a private log of all legal and privacy requests for compliance and audit purposes.

The legal and privacy team also handles questions about this policy, terms of service and conditions of sale, and legal notices or compliance-related inquiries. Its first response target is within 1 business day (8 business hours) during our service window. If a request requires formal legal counsel, we escalate externally and inform you within 2 business days.

10. Children’s Privacy

PortSide Gear is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, post a notice on the storefront. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact our dedicated legal and privacy team:

• Email: legal@portsidegear.us
• Phone: +1 (206) 555-0148
• Mail: PortSide Gear (North Sound Harbor Trading LLC), 2815 Alaskan Way, Suite 300, Seattle, WA 98121, United States

For general questions about orders, payments, coupons, or returns, contact customer support at support@portsidegear.us.

Service hours: Monday through Friday, 9:00 AM – 6:00 PM Pacific Time. Inquiries sent outside business hours are captured by our ticketing system and receive a response on the next business day; priority is given to urgent shipping or order issues. Our general support team’s first response target is within 4 business hours during the service window. If an issue requires specialized expertise, we forward it to the appropriate department, which receives the ticket within 1 business day of your initial request.