Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 21, 2026

PortSide Gear is an independent, multi-brand specialist retailer for laptop docking stations, hubs, and accessories from trusted brands including Razer, Corsair, Plugable, and STM Goods. This policy explains how orders placed on portsidegear.us are shipped, what shipping costs, and how we support you if your delivery is delayed, lost, or damaged.

Shipping Charges and Free Shipping

All shipping charges are in US dollars (USD).

• Standard shipping: $8.00 per order.
• Free shipping: Orders over $45.00 qualify for free shipping.

We accept credit cards and PayPal for payment at checkout.

Order Processing and Confirmation

When you place an order, we send an order confirmation to the email address on your account. Your order is verified in our system and prepared for dispatch. If you need to modify or cancel an order before it ships, contact our support team as soon as possible and we will assist you.

Shipping Address Accuracy

We rely on the shipping address you provide at checkout, so please make sure it is complete and correct. If you realize the address is wrong after placing your order, email shipping@portsidegear.us with your order number and the correct shipping address, and we will process the correction before dispatch whenever possible.

Tracking Your Order

When your order ships, we provide tracking information so you can follow the package's progress. If you did not receive a tracking number, or if your tracking information stops updating, our shipping support team can help with tracking number assistance and carrier claim support.

Split Shipments

If your order is shipped in more than one package, each package will have its own tracking information. If part of your order arrives while another part is still on the way, check the tracking status for each shipment. If a package from your order appears to be missing or delayed, contact us with your order number and we will investigate.

Delivery Delays and Carrier Events

Carriers can occasionally experience delays due to weather, high package volumes, or other events outside our control. When a delay occurs, we verify the shipment status in our system and keep you informed of the carrier's response. If a package is lost, we initiate a trace with the carrier or arrange a reshipment according to policy, and we keep you updated on the expected resolution timeframe.

Failed Delivery

If a carrier is unable to complete a delivery attempt, the package may be held for pickup or returned to us. If your package was not delivered successfully, contact shipping support with your order number and tracking number so we can assist with next steps, including reshipment or a carrier claim.

Missing or Damaged Packages

If your package arrives damaged, please contact us with photos of the damage and the packaging. We will open a claim with the carrier on your behalf.

If a package is lost or has not arrived, we will initiate a trace with the carrier or arrange a reshipment according to policy, and we will keep you informed of the carrier's response and the expected resolution timeframe.

Information to Include in Your Request

To help us resolve your issue as quickly as possible, please include the following:

• For general order questions: your order number (if applicable), full name and email address, and a brief description of the question or issue.
• For shipping issues: your order number, the carrier name and tracking number (if already provided), a description of the issue (for example, package not delivered or damaged on arrival), and, if an address correction is needed, the correct shipping address.

How We Handle Shipping Issues

Every request follows a clear handling process:

• Every inquiry is logged with a unique ticket ID.
• We verify the order in our system and gather relevant details.
• If we can resolve the issue immediately, we provide an answer directly.
• If the issue requires specialized expertise, we forward it to the appropriate department and notify you.

Our shared service window is Monday through Friday, 9:00 AM – 6:00 PM Pacific Time. During this window:

• Primary support responds within 4 business hours.
• Dedicated shipping support responds within 2 business hours.

Inquiries sent outside business hours are captured by our ticketing system and will receive a response on the next business day. Priority is given to urgent shipping or order issues.

If an issue requires specialized expertise, the appropriate department receives the ticket within 1 business day of the initial request. If a carrier investigation is needed, we escalate to carrier support within 1 business day.

Contact Us

PortSide Gear is operated by North Sound Harbor Trading LLC, an independent retail operating company in Seattle, Washington, responsible for all commercial activities at portsidegear.us.

• General support: support@portsidegear.us
• Shipping support: shipping@portsidegear.us
• Phone: +1 (206) 555-0148
• Address: 2815 Alaskan Way, Suite 300, Seattle, WA 98121, United States

Related Policies

• Returns: Returns are accepted within 30 days of delivery.
• Warranty: Warranty terms vary by product and manufacturer. PortSide Gear shares available support information before purchase where possible.
• Payment: We accept credit cards and PayPal.